Our refund and return policy is valid for 7 days from the date of purchase. After this period, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
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Perishable goods (e.g., rice once opened/used, fresh produce, or food items)
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Gift cards or promotional items
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Downloadable or digital products
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Health and personal care items (once opened)
Partial Refunds (if applicable)
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Products not in their original condition or damaged for reasons not due to our error
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Returns requested after 7 days
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account.
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Contact your credit card company/bank (processing times may vary).
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If you still have not received it, contact us at {email}.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at {email} and send the item to {address}.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the return. If the order was not marked as a gift, the refund will go to the original purchaser.
Return Shipping
To return your product, mail it to: {address}.
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Customers are responsible for return shipping costs.
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Shipping charges are non-refundable.
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If returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
For questions related to refunds and returns, contact us at {email}.
